Delete Cases

This feature is available in the Case Management grid on the Cases and Folders pages.

NOTE: If you delete all of the cases in the Case Management grid, the grid collapses until you create and save a new case.

1. On the left, click the Case Management navigation button to open the Cases page.
2. If the cases to be deleted are stored within a single folder, click the Folders navigation tab and then click a folder name link to display only the cases in that folder in a Case Management grid on the Folders page. Otherwise, skip this step.
3. In the left column of the Case Management grid, select the check box for each case you want to delete.

4. On the Case Management toolbar, click Delete to go to the Confirm dialog box.

5. On the Confirm dialog box, do one of the following:

   • Click Yes to delete the selected case(s) and remove them from the Case Management grid, or
   • Click No to return to the Case Management grid without deleting the selected cases.